Frequently Asked Questions
Everything you need to know about shopping with Ghana's leading electronics retailer.
Are all products sold at Telefonika Ghana genuine?
Yes, all our products are 100% authentic and sourced directly from official manufacturers and authorized distributors. We guarantee the quality and originality of every smartphone, laptop, and accessory we sell.
What is your delivery timeframe within Ghana?
We offer same-day delivery within Accra and Tema for orders placed before 12:00 PM. For other regions across Ghana, delivery typically takes between 24 to 48 hours depending on the location.
Do you offer a warranty on electronic devices?
Absolutely. Most of our devices come with a standard 12-month manufacturer's warranty. Specific warranty terms for accessories may vary, so please check the product description or your receipt for details.
What payment methods do you accept?
We accept a wide range of payment options including Mobile Money (MTN, Vodafone, AirtelTigo), Visa and Mastercard debit/credit cards, and bank transfers. We also offer Cash on Delivery for selected locations.
Can I return a product if I am not satisfied?
Yes, we have a 7-day return policy for items that are in their original, unopened packaging and in resalable condition. If a product is found to be defective upon arrival, we will facilitate an exchange or repair under the warranty terms.
Do you provide after-sales technical support?
Yes, Telefonika Ghana operates dedicated service centers staffed by certified technicians to assist with device setup, software updates, and hardware repairs for products purchased from our stores.